Last updated: October 15, 2026
These terms govern the document photo service provided through photo-visa.online by PhotoVisaOnline, LLC, a limited liability company organized in Wyoming, USA (the "Provider"). Placing and paying for an order constitutes acceptance of these terms.
1.1. The Provider produces a digital image from the photo you upload, adjusting it to the technical specification of the document type you select: dimensions, resolution (DPI), head size and position, margins, background, file format and size.
1.2. The service is technical in nature. The Provider is not a government body, takes no part in processing applications, and has no influence over the decisions of any authority or organisation you submit the photo to.
2.1. A JPG file matching the technical specification of the selected document, plus a print layout sized for 10×15 cm (4×6 in) photo paper. Delivered immediately after payment.
2.2. The price is shown on the order page before payment and is final.
3.1. The service is fully delivered once you are given access to the watermark-free file and the link is sent to the email address you provided.
4.1. If an authority or organisation rejects the photo, send a screenshot or the text of the rejection to support@photo-visa.online from the email address used for the order within 30 calendar days of payment. The Provider refunds 100% of the order to the card used for payment within 3 business days of receiving it.
4.2. Clause 4.1 does not apply if the file was edited, re-cropped or resized after it was delivered, including inside an application form. One refund per order.
4.3. Clause 4.1 applies to orders paid on or after October 15, 2026. Orders paid earlier are governed by the terms in force at the time of payment; Manual processing orders keep the acceptance guarantee under the terms in force at the time of payment: within 30 calendar days of payment, send the rejection to support@photo-visa.online; the Provider reworks the image free of charge and, if the reworked photo is rejected again, refunds 100% of the order to the card used for payment.
5.1. Section 5 applies in addition to section 4.
5.2. The Provider is responsible for the delivered file matching the technical specification of the selected document type. If it does not, you may choose either a free correction or a full refund. Such requests are handled within 10 calendar days.
5.3. For the purposes of clause 5.2, the following are not defects of the service: a rejection caused by the quality or content of your original photo (lighting, sharpness, pose, expression, gaze, headwear, glasses, other objects or people in frame); a decision made by an authority at its own discretion or by its own automated screening; mistakes made while uploading the file to a third-party service, including cropping or scaling it yourself inside an application form; a change of requirements after the service was delivered.
5.4. Before the service has been delivered you may cancel the order, covering the costs the Provider has actually incurred.
5.5. Sections 4 and 5 apply to orders paid on or after August 11, 2026. Orders paid earlier are governed by the terms in force at the time of payment, under which the acceptance guarantee covered every plan and a refund is granted regardless of the plan chosen.
5.6. Notwithstanding clause 5.3, within 30 calendar days of payment the Provider, at your request, lets you upload a new original photo to the same order (for the same document) free of charge and receive the processing result for it. There is no limit on the number of replacements; each one is provided on proof of rejection — a screenshot or photo of the authority's response attached to the request. Requests are made from the order page (the "Photo rejected?" block) or by email to support@photo-visa.online. The upload link opens on the order page and is also sent to the order email; it is valid for 7 calendar days. The Provider may review the proof and revoke the link if it does not relate to the order. The result for the new photo replaces the previous one once you confirm it. Providing a replacement does not constitute an admission of a defect and does not by itself entitle you to a refund under section 5; it does not affect your rights under section 4.
6.1. Upload a photo that follows the guidance published on the site: face fully in frame and well lit, neutral expression, eyes on the camera, no other objects or people in the shot.
6.2. Check the delivered file before submitting it.
6.3. Provide a valid email address for delivery.
Uploaded images and contact details are processed in accordance with our Privacy Policy.