Last updated: August 9, 2026
These terms govern the document photo service provided through photo-visa.online by Individual Entrepreneur Rail R. Mukhametshin (the "Provider"). Placing and paying for an order constitutes acceptance of these terms.
1.1. The Provider produces a digital image from the photo you upload, adjusting it to the technical specification of the document type you select: dimensions, resolution (DPI), head size and position, margins, background, file format and size.
1.2. The service is technical in nature. The Provider is not a government body, takes no part in processing applications, and has no influence over the decisions of any authority or organisation you submit the photo to.
2.1. Digital — a JPG file matching the technical specification of the selected document. Delivered immediately after payment.
2.2. Digital + Layout — everything in Digital, plus a print layout sized for 10×15 cm (4×6 in) photo paper.
2.3. Manual processing — everything in Digital + Layout, plus a manual review and adjustment by a specialist within 3 hours during business hours. This plan includes the Acceptance guarantee (section 4).
2.4. The price of each plan is shown on the order page before payment and is final. Manual processing is not available for every document type; availability is shown on the order page.
3.1. On the Digital and Digital + Layout plans, the service is fully delivered once you are given access to the watermark-free file and the link is sent to the email address you provided.
3.2. On the Manual processing plan, the service is fully delivered once the specialist-adjusted file has been sent to you.
4.1. The acceptance guarantee is an additional service and is included only in the Manual processing plan.
4.2. If an authority or organisation rejects the photo, send the rejection screenshot or text to support@photo-visa.online within 30 calendar days of payment.
4.3. The Provider reworks the image free of charge, taking the stated reason for rejection into account, and sends you a new file.
4.4. If the reworked photo is rejected again, the Provider refunds 100% of the order to the card used for payment within 1 business day of receiving the second rejection.
5.1. These plans do not include the acceptance guarantee. The Provider does not guarantee that an authority or organisation will accept the photo.
5.2. The Provider is responsible for the delivered file matching the technical specification of the selected document type. If it does not, you may choose either a free correction or a full refund. Such requests are handled within 10 calendar days.
5.3. The following are not defects of the service: a rejection caused by the quality or content of your original photo (lighting, sharpness, pose, expression, gaze, headwear, glasses, other objects or people in frame); a decision made by an authority at its own discretion or by its own automated screening; mistakes made while uploading the file to a third-party service, including cropping or scaling it yourself inside an application form; a change of requirements after the service was delivered.
5.4. Before the service has been delivered you may cancel the order, covering the costs the Provider has actually incurred.
5.5. Sections 4 and 5 apply to orders paid on or after August 11, 2026. Orders paid earlier are governed by the terms in force at the time of payment, under which the acceptance guarantee covered every plan and a refund is granted regardless of the plan chosen.
6.1. Upload a photo that follows the guidance published on the site: face fully in frame and well lit, neutral expression, eyes on the camera, no other objects or people in the shot.
6.2. Check the delivered file before submitting it.
6.3. Provide a valid email address for delivery.
Uploaded images and contact details are processed in accordance with our Privacy Policy.